Alex has helped me now twice since arriving to Berlin from the US with my cell phone and home wifi internet. Both times he fully explained to me what my options were in a clear way and provided great customer service. It has been lifesaving knowing that someone can help me set up these important services in a way I can understand. I will gladly give my future business to 1&1 no doubt. The store location is also very convenient right by public transportation.

  The store owner provides English, Russian and German service. He always greets us with warm hearty smile and the small sweet candies in the counter. When we just arrived, he introduced us Shell electricity provider and Barmer health insurance, which helped us get on track of the new life in Berlin. If you are also fresh off the boat, check yourself in here?

  I HIGHLY recommend this store. I was at my wits end attempting to deal with pre-paid SIM-card number transferrals and three phone companies simultaneously. With ease, with great calm and knowledge, the lovely couple at this store solved my telephone dilemmas (and saved the day!). Get your contracts (and all things mobile) here. Definitely.

  The staff of the shop was really friendly, and helpful and solved my query very quickly. However, the service of 1&1 company itself is worse. I suffered from their mess for 2 months.

  Really helpfull people I came from an other country and had all the help i needed. I recommand.

  GO HERE if you don't speak German and need to navigate the (nightmarish) German telecom landscape. The customer service is exceptional! After months of failed attempts to set up internet and cell service by ourselves, my partner and I finally found 1&1 Premium Shop and we had everything set up within two weeks (which, by Berlin standards, is lightning fast). Alex took the time to help us understand how the German telecom system works, guided us through the process, and supplied us with working internet and decent cell phone plans. I've seen some reviews complaining about specific telecom companies (e.g. 1&1) and their services, but this misses the point entirely. The 1&1 Premium Shop can't change the services these companies provide. What Premium Shop *does* provide, however, is a way to quickly and easily navigate those services, and Alex does a wonderful job to set you up with exactly which one is best for you in your situation. It was an ideal choice for us, since we were only in Berlin for one year—and I have no doubt that he would be able to provide equally helpful advice to anyone staying for shorter/longer. I can't recommend 1&1 Premium Shop highly enough!

  The sir here is really nice, he helped me to solve my problem very quick and explain it to me. It's a good choice to order your internet!

  Polite, fun, honest, with great english. It's a immense help.

  The staff was really friendly, and helpful and solved my query very quickly. But, the service of 1&1 itself is worse. I am suffering from their mess since last 2 months.