Excellent support and service! Very friendly staff, who are genuinely want to help and find the better solution for you, withing their possibilities. Really recommend it!

  The service offered is great. They really take care of the client and help also by language-barriers problems. Everything is explained in English as well and if you need any help also in doing the silliest thing (paying the first monthly bill), they help you. Thank you!

  Polite, fun, honest, with great english. It's a immense help.

  I HIGHLY recommend this store. I was at my wits end attempting to deal with pre-paid SIM-card number transferrals and three phone companies simultaneously. With ease, with great calm and knowledge, the lovely couple at this store solved my telephone dilemmas (and saved the day!). Get your contracts (and all things mobile) here. Definitely.

  The sir here is really nice, he helped me to solve my problem very quick and explain it to me. It's a good choice to order your internet!

  Finally I was able to get a new phone number, and also the energy provider and a home internet. The service was fast and very friendly. If you one of those people that just moved in to Berlin and can't handle if those new internet, phone, energy provider - this is the place you were looking for =D

  GO HERE if you don't speak German and need to navigate the (nightmarish) German telecom landscape. The customer service is exceptional! After months of failed attempts to set up internet and cell service by ourselves, my partner and I finally found 1&1 Premium Shop and we had everything set up within two weeks (which, by Berlin standards, is lightning fast). Alex took the time to help us understand how the German telecom system works, guided us through the process, and supplied us with working internet and decent cell phone plans. I've seen some reviews complaining about specific telecom companies (e.g. 1&1) and their services, but this misses the point entirely. The 1&1 Premium Shop can't change the services these companies provide. What Premium Shop *does* provide, however, is a way to quickly and easily navigate those services, and Alex does a wonderful job to set you up with exactly which one is best for you in your situation. It was an ideal choice for us, since we were only in Berlin for one year—and I have no doubt that he would be able to provide equally helpful advice to anyone staying for shorter/longer. I can't recommend 1&1 Premium Shop highly enough!

  1&1 is the best internet provider in Berlin. Their client support is just perfect. They really care about their customer.

  Alex was very helpful and friendly. We moved in Berlin a few days ago and came to apply for mobile and home internet contracts. It went smooth. We are very satisfied with the service here.