This is actually one - if not the best- customer service you can get in Berlin... This shop offers an English customer service and the guy there is very professional and extremely helpful... You can make sure that you'll get the best advice here! I got my phones display totally smashed and i got it repaired without paying a single euro!!!! Although it costs 160 € to fix it... Thanks to the insurance plan this guy recommended 🙂 Keep up the good work and thanks for your excellent service man!! ✌🏼✌🏼✌🏼 -Haythem Abouda -

  The sir here is really nice, he helped me to solve my problem very quick and explain it to me. It's a good choice to order your internet!

  Great service in multiple languages. Helped me solve a problem quickly when no other company involved seem to care. Thank you 🙂

  Very good service and the staff speak English. I recommend!

  Very friendly staff! They speak fluently at least 3 languages there, so you have no problems if you don't speak German, which is my case. I got to the store cause I had some questions regarding the internet plan I had hired over the phone, and they even helped me with things not related to my internet service. So far, this is the best customer service experience I had in Germany, BY FAR! Strongly recommended! 10/10

  1&1 is the best internet provider in Berlin. Their client support is just perfect. They really care about their customer.

  Excellent support and service! Very friendly staff, who are genuinely want to help and find the better solution for you, withing their possibilities. Really recommend it!

  Alex has helped me now twice since arriving to Berlin from the US with my cell phone and home wifi internet. Both times he fully explained to me what my options were in a clear way and provided great customer service. It has been lifesaving knowing that someone can help me set up these important services in a way I can understand. I will gladly give my future business to 1&1 no doubt. The store location is also very convenient right by public transportation.

  Really helpfull people I came from an other country and had all the help i needed. I recommand.