The staff was really friendly, and helpful and solved my query very quickly. But, the service of 1&1 itself is worse. I am suffering from their mess since last 2 months.

  Really helpfull people I came from an other country and had all the help i needed. I recommand.

  The sir here is really nice, he helped me to solve my problem very quick and explain it to me. It's a good choice to order your internet!

  Quite good experience with this store. The guys here are very helpful and polite. Strongly recommend you to come to this store.

  Finally I was able to get a new phone number, and also the energy provider and a home internet. The service was fast and very friendly. If you one of those people that just moved in to Berlin and can't handle if those new internet, phone, energy provider - this is the place you were looking for =D

  Alex has helped me now twice since arriving to Berlin from the US with my cell phone and home wifi internet. Both times he fully explained to me what my options were in a clear way and provided great customer service. It has been lifesaving knowing that someone can help me set up these important services in a way I can understand. I will gladly give my future business to 1&1 no doubt. The store location is also very convenient right by public transportation.

  Excellent support and service! Very friendly staff, who are genuinely want to help and find the better solution for you, withing their possibilities. Really recommend it!

  GO HERE if you don't speak German and need to navigate the (nightmarish) German telecom landscape. The customer service is exceptional! After months of failed attempts to set up internet and cell service by ourselves, my partner and I finally found 1&1 Premium Shop and we had everything set up within two weeks (which, by Berlin standards, is lightning fast). Alex took the time to help us understand how the German telecom system works, guided us through the process, and supplied us with working internet and decent cell phone plans. I've seen some reviews complaining about specific telecom companies (e.g. 1&1) and their services, but this misses the point entirely. The 1&1 Premium Shop can't change the services these companies provide. What Premium Shop *does* provide, however, is a way to quickly and easily navigate those services, and Alex does a wonderful job to set you up with exactly which one is best for you in your situation. It was an ideal choice for us, since we were only in Berlin for one year—and I have no doubt that he would be able to provide equally helpful advice to anyone staying for shorter/longer. I can't recommend 1&1 Premium Shop highly enough!

  This is actually one - if not the best- customer service you can get in Berlin... This shop offers an English customer service and the guy there is very professional and extremely helpful... You can make sure that you'll get the best advice here! I got my phones display totally smashed and i got it repaired without paying a single euro!!!! Although it costs 160 € to fix it... Thanks to the insurance plan this guy recommended 🙂 Keep up the good work and thanks for your excellent service man!! ✌🏼✌🏼✌🏼 -Haythem Abouda -