Alex was very helpful and friendly. We moved in Berlin a few days ago and came to apply for mobile and home internet contracts. It went smooth. We are very satisfied with the service here.

  Excellent support and service! Very friendly staff, who are genuinely want to help and find the better solution for you, withing their possibilities. Really recommend it!

  The service offered is great. They really take care of the client and help also by language-barriers problems. Everything is explained in English as well and if you need any help also in doing the silliest thing (paying the first monthly bill), they help you. Thank you!

  GO HERE if you don't speak German and need to navigate the (nightmarish) German telecom landscape. The customer service is exceptional! After months of failed attempts to set up internet and cell service by ourselves, my partner and I finally found 1&1 Premium Shop and we had everything set up within two weeks (which, by Berlin standards, is lightning fast). Alex took the time to help us understand how the German telecom system works, guided us through the process, and supplied us with working internet and decent cell phone plans. I've seen some reviews complaining about specific telecom companies (e.g. 1&1) and their services, but this misses the point entirely. The 1&1 Premium Shop can't change the services these companies provide. What Premium Shop *does* provide, however, is a way to quickly and easily navigate those services, and Alex does a wonderful job to set you up with exactly which one is best for you in your situation. It was an ideal choice for us, since we were only in Berlin for one year—and I have no doubt that he would be able to provide equally helpful advice to anyone staying for shorter/longer. I can't recommend 1&1 Premium Shop highly enough!

  The staff was really friendly, and helpful and solved my query very quickly. But, the service of 1&1 itself is worse. I am suffering from their mess since last 2 months.

  The sir here is really nice, he helped me to solve my problem very quick and explain it to me. It's a good choice to order your internet!

  Really helpfull people I came from an other country and had all the help i needed. I recommand.

  This is by far one of the BEST customer service experiences I have had in Berlin. As a non German speaker I truly appreciated the service of the team here who ensured that everything regarding my internet connection from the signing of the contract to the day I was actually connected was explained thoroughly to me in English. Kudos once again!

  This is actually one - if not the best- customer service you can get in Berlin... This shop offers an English customer service and the guy there is very professional and extremely helpful... You can make sure that you'll get the best advice here! I got my phones display totally smashed and i got it repaired without paying a single euro!!!! Although it costs 160 € to fix it... Thanks to the insurance plan this guy recommended 🙂 Keep up the good work and thanks for your excellent service man!! ✌🏼✌🏼✌🏼 -Haythem Abouda -