Alexander helped me so much, really nice guy, really amazing service.

  I HIGHLY recommend this store. I was at my wits end attempting to deal with pre-paid SIM-card number transferrals and three phone companies simultaneously. With ease, with great calm and knowledge, the lovely couple at this store solved my telephone dilemmas (and saved the day!). Get your contracts (and all things mobile) here. Definitely.

  Excellent support and service! Very friendly staff, who are genuinely want to help and find the better solution for you, withing their possibilities. Really recommend it!

  Alex has helped me now twice since arriving to Berlin from the US with my cell phone and home wifi internet. Both times he fully explained to me what my options were in a clear way and provided great customer service. It has been lifesaving knowing that someone can help me set up these important services in a way I can understand. I will gladly give my future business to 1&1 no doubt. The store location is also very convenient right by public transportation.

  This is actually one - if not the best- customer service you can get in Berlin... This shop offers an English customer service and the guy there is very professional and extremely helpful... You can make sure that you'll get the best advice here! I got my phones display totally smashed and i got it repaired without paying a single euro!!!! Although it costs 160 € to fix it... Thanks to the insurance plan this guy recommended 🙂 Keep up the good work and thanks for your excellent service man!! ✌🏼✌🏼✌🏼 -Haythem Abouda -

  Alex was very helpful and friendly. We moved in Berlin a few days ago and came to apply for mobile and home internet contracts. It went smooth. We are very satisfied with the service here.

  1&1 is the best internet provider in Berlin. Their client support is just perfect. They really care about their customer.

  Polite, fun, honest, with great english. It's a immense help.

  This is by far one of the BEST customer service experiences I have had in Berlin. As a non German speaker I truly appreciated the service of the team here who ensured that everything regarding my internet connection from the signing of the contract to the day I was actually connected was explained thoroughly to me in English. Kudos once again!