This is by far one of the BEST customer service experiences I have had in Berlin. As a non German speaker I truly appreciated the service of the team here who ensured that everything regarding my internet connection from the signing of the contract to the day I was actually connected was explained thoroughly to me in English. Kudos once again!

  Alexander helped me so much, really nice guy, really amazing service.

  The store owner provides English, Russian and German service. He always greets us with warm hearty smile and the small sweet candies in the counter. When we just arrived, he introduced us Shell electricity provider and Barmer health insurance, which helped us get on track of the new life in Berlin. If you are also fresh off the boat, check yourself in here🥂

  Quite good experience with this store. The guys here are very helpful and polite. Strongly recommend you to come to this store.

  The staff of the shop was really friendly, and helpful and solved my query very quickly. However, the service of 1&1 company itself is worse. I suffered from their mess for 2 months.

  Very friendly staff! They speak fluently at least 3 languages there, so you have no problems if you don't speak German, which is my case. I got to the store cause I had some questions regarding the internet plan I had hired over the phone, and they even helped me with things not related to my internet service. So far, this is the best customer service experience I had in Germany, BY FAR! Strongly recommended! 10/10

  Great service in multiple languages. Helped me solve a problem quickly when no other company involved seem to care. Thank you 🙂

  The staff was really friendly, and helpful and solved my query very quickly. But, the service of 1&1 itself is worse. I am suffering from their mess since last 2 months.

  Alex was very helpful and friendly. We moved in Berlin a few days ago and came to apply for mobile and home internet contracts. It went smooth. We are very satisfied with the service here.